Printer stuck on boot screen 6/6 with ready light

jboffshore · ‎05-10-2020

Printer was previously giving a 49.FF05 - ERROR - Turn off then on

After doing a cold reset, it now boots through to the 6/6 and freezes while the green (Ready) light is lit.

I have tried powering off and back on, removing data cable, unplugging printer etc.

Any help would be grateful.

Thanks!

49 . FF05 - ERROR

Boot screen 6/6

Repairatrooper · ‎05-11-2020

This appears to be an issue with the NVram according to tech documents I can find. You need to perform an Nvram reset, then a cold reset and then install the latest firmware. The NVRAM reset procedure is basically the same as cold reset but you hold the 9 key.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

jboffshore · ‎05-13-2020

I have performed the Nvram reset and cold reset - can you point me to the process of updating the firmware?

I'm guessing I will have to do it through USB from laptop?

Thanks!

Repairatrooper · ‎05-14-2020

Go to support.HP.com and search for your model and then go to firmware updates. There will be a resume file that provides detailed instructions.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question