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‎09-25-2019 10:48 AM

HP Recommended
Product: HP M225
Operating System: Microsoft Windows 10 (64-bit)

printer won't copy, stuck on initializing

1 REPLY 1

‎09-27-2019 12:37 PM

HP Recommended

@dknlsk

 

Let's start with a printer reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Next try updating the Printer Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-mfp-m225-series/6778491

 

Keep me posted 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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