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‎01-02-2026 10:54 AM

HP Recommended

Hello,

 

I have a HP Color LaserJet Pro MFP 3302 purchased a few months ago. After a few hours, it appears to lock up and I cannot use the touchscreen or print from multiple Windows computers to it.

It is connected via ethernet and I have tried what was suggested online and setting the IP address static rather than DHCP which is how it initially was.

Tried turning off all unused services on the printer.

Tried unplugging for a few hours.

Tried a reset and reconfigure.

It is on the latest firmware which was updated late November but this issue has happened since purchase both before and after the firmware update.

 

I was on a live chat and was going to be transferred to a specialist but this never happened.

 

Any ideas where to go with this next?

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