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Michellb
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Message 1 of 2
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HP Recommended

Printer tray 2 stuck, will not close

LaserJet p3015
Microsoft Windows 10 (64-bit)

I went to load paper into my printer.  Tray go stuck when pulling out, so I lifted the printer to pull tray out, then loaded the paper.  Now, tray will not close now.

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Message 2 of 2
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HP Recommended

Printer tray 2 stuck, will not close

Make sure the duplex tray is not in the down position.  Look in the tray cavity to see if there is a metal or plastic tray with a greenish spot on it. Push this tray up until it locks.

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