Printer won't connect to new router

[Hazinda]

Hi: )

so, 

Im trying since hours, no joking, to connect the printer to the new router. And quite frankly what startles me the most is, when I look at all the advice Ive already read, that when I set the connection up the first time with the old router, it was a matter of 10 minutes, basically the devices did it themselves. How can it be so impossible now?

I switched the printer on and off, completely restarted the printer system (turning it off, pressing x and wireless button, turning printer on, holding both buttons until he stops making noise), I switched the router off and on, I deleted the printer in my computer and added it again, I changed some settings in the html config like adviced in a hp video on youtube (which is a huge drama in itself as the webpage constantly disconnected from the server when I pressed some buttons it diddnt like me to press...). In the end, it was supereasy when I first did it, and now I dont even know where the problem lies. Is it the printer or the router or some configuration in the printer settings thats not right... Im lost. I so hope u guys can help 🙂

[TEJ1602]

@Hazinda, Welcome to HP Support Community !

Let me provide you with different ways to connect the printer on a wireless network.

Step 1: Connect the printer with WPS

Use WPS to connect the printer to your wireless network.

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

If the printer fails to connect to your wireless network, continue to the next step.

Step 2: Connect the printer with a temporary USB connection

Use a temporary USB connection from your computer to your printer to connect the printer to your wireless network.

Temporarily connect the printer to the Mac with a USB cable, and then change the connection to wireless in HP Utility.

1. Connect a USB cable to the USB port on the rear of the printer  and to the computer.

2. Click the Apple menu, and then click System Preferences.

3. Depending on your OS version, click Print & Scan or Printers & Scanners.

4. Click the Plus sign, and then click Add Printer or Scanner.

   

5. Click the name of your printer with USB under Kind.

6. On the Use menu, select the name of your printer, and then click Add.

   NOTE: 

   AirPrint is the default driver. To access all printer features, including HP Utility, select the HP printer name.

7. Click the name of your printer, and then click Options & Supplies.

8. Click Utility, and then click Open Printer Utility.

   

9. In HP Utility, click Wireless Setup.

   

10. Make sure your network displays on the Confirm Wireless Settings window, and then click Continue to complete the wireless configuration.

    

11. If your network does not display on the Confirm Wireless Settings window, connect to the correct network.

    1. Select No, I want to choose another network, and then click Continue.

       A list of available wireless networks displays.

    2. Select your wireless network from the list or type your network SSID in the Wireless Network Name field, and then type your network password in the Password field.

       If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

    3. Click Continue.

12. After the network connection is configured, click Done, and then disconnect the USB cable from the printer and the computer.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

13. In the Printers & Scanners or Print & Scan window, click the name of your printer, click the Minus sign, and then delete the USB installed printer.

14. Click the Plus sign, and then click Add Printer or Scanner.

15. Click the name of your printer with the text Bonjour listed under Kind, click the Use or Print Using box, and then select the name of your printer in the pop-up menu.

16. Click Add to add the printer to the list.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hazinda · Accepted solution]

Hi 🙂 I solved the issue. I connected to the printerwebsite so I was able to change the printer settings online. Here my mistake was that I connected the printer to the new router but failed to type in the password of the router, I just tried to set my own password, which obviously wouldnt work. 

Thanks for the fast reply and help! 

[TEJ1602]

@Hazinda

I am glad everything is up and running.

Do get back to us in the future for any further assistance.

Thanks 🙂

[MJMB1]

My problem is a very unstable connection to a new router. Mostly the printer fails to find the router, but occasionally does. The connection usually drops out after a short time. The WPS method of connecting only works sometimes. The printer is close to the router. I can print using Wireless Direct, but that is very inconvenient as I have to disconnect from the internet to do so.