Printer won't print from desktop

[DBence]

Very frustrating trying to fix a printer issue. First scanning didn't work and I got the fix from the forum not HP. Now I can't print from my desktop. It tells me that I have a used supply in use (because I don't use HP cartridges)..  Yet I can print from an android tablet.

I have run every diagnostic program that HP has including the printer one and the test page prints fine but nothing else from the desktop .  I'm way past warranty so I can't even figure out how to call them - though from reading the forum it seems like that might be a waste of time anyway.

This is ridiculous. My printer is fine otherwise and I do not need to invest in a new one.  Any ideas?  TIA

[Betty0610]

@DBence

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!