Printer won't work after new cartridge inserted

[WJI-4]

Just replaced the black ink jet. Now the alarm light on the printer is blinking, and it won't print.  The cartridge seems like it is in securely and correctly.  Any ideas what might be the problem, and how to fix it?

[Flower_Bud]

Hi @WJI-4,

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, that your printer would not print after black ink cartridge, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Let's try these troubleshooting steps to resolve the issue: 

Clean the electric contacts on the toner cartridge

The toner cartridge might have a faulty connection to the printer. Use a lint-free cloth to clean the toner cartridge contact (E-label).

1. Open the toner cartridge access door.

2. Remove the toner cartridge from its slot.

3. Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

      NOTE:

   Coffee filters work well.

   Figure : E-label on a toner cartridge

   

4. Insert the toner cartridge into its slot, and then close the toner cartridge access door.

If cleaning the E-label did not resolve the issue, continue to the next step.

Reset the printer

Sometimes an error message persists even though there is no packing material or jammed paper inside the printer. Resetting the printer might resolve the error.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If resetting the printer did not resolve the issue, I suggest you contact our phone support.

HP Support can be reached by clicking on the following link:

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.