Printhead will not align

[wichita53]

Printer tells me the Yellow printhead is not aligned. Have gone through alignment process several times to no avail.  Have cleaned printheads (it was really messy) and have all new ink Cartridges installed.  As a side note, it has reduced ink levels in yellow and cyan to about 1/2 while I have tried this.  When I do test prints, no yellow appears. I have done triple deep cleaning, still no luck.  I desperately need help.  Also, this is costing me a forturne as I watch my ink levels drop on test prints.

[A4Apollo]

Hi! @wichita53, Welcome to the HP Support Community.

Don't worry I'd like to help you out.

Have you tried checking with a different ink cartridge?

Replace low, empty or faulty ink cartridges on the printer.

It looks like the alignment is not successful due to which you have issues using the printer.

You have to complete the alignment process in order to skip the alignment page printing.

The pages printed before every print job are alignment and calibration pages. They are printed before every job because the printer cannot successfully align itself. This could be caused by poor print quality or a bad sensor in the printer.
Newly installed printheads must be aligned to the printer for best print quality. For successful alignment, a sharp, clear alignment page must be printed, and that requires unused, plain white paper. Colored paper, or paper that has already been printed on, even on the other side, can cause alignment to fail.
If paper is not loaded, the paper has printed text or images, colored, or no alignment page printed, see Step five: Retry alignment.
If unused, plain white paper is loaded, and an alignment page did print, check the alignment page. For successful alignment, the patterns on the alignment page must be sharply printed.
If the page is obviously faded or streaked, continue to the next step to clean the printheads.

Clean the printheads

Follow these steps to clean the printheads.

1. Load plain white paper into the tray.

2. On the control panel, touch the Right Arrow () to display the second navigation screen.

3. Touch Setup (), and then touch Tools.

4. Touch Clean Printheads. The product cleans the printheads.

5. Wait while the product completes the printhead cleaning process, and then touch OK.

Calibrate linefeed

If any of the gray blocks in Test Pattern 3 show dark lines or white gaps where the arrows are pointing, follow these steps to calibrate linefeed.

1. Load plain white paper into the tray.

2. On the control panel, touch the Right Arrow () to display the second navigation screen.

3. Touch Setup (), and then touch Tools.

4. Touch Calibrate Linefeed. The product calibrates linefeed.

5. Wait while the product completes the calibration, and then touch OK.

6. Print another Print Quality Diagnostics page.

Retry alignment

Follow these steps to retry the alignment.

1. Load plain white paper into the tray.

2. On the control panel, touch the Right Arrow () to display the second navigation screen.

3. Touch Setup (), and then touch Tools.

4. Touch Align Printer, and then touch OK. The alignment process begins.

5. Wait while the product completes the alignment, and then touch OK.

   • If the alignment page prints and there is no error message, the issue is resolved.

If the issue still persists after trying out the steps replace the problem printhead.

Refer this article to further troubleshoot alignment issues with your printer. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!