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‎12-03-2019 06:09 AM - edited ‎12-03-2019 06:10 AM

HP Recommended
Product: M281CDW
Operating System: macOS 10.15 Catalina

Before I upgraded to Catalina, I was able to print envelopes from tray 2 by using a custom doc size via Adobe Illustrator. Now, I can only get it to print one at a time via tray 1, which is taking forever when printing multiple envelopes. I am trying to print an A7 (7.25 x 5.25) envelope. Does anyone know where my setting might be off for tray 2 to no longer work?

1 REPLY 1

‎12-05-2019 10:24 AM

HP Recommended

@smhtorres, Welcome to HP Support Community!

 

Ensure you have the right settings for the paper tray before you print. Refer to the document HP Printers - Print Settings Guide (Mac). Also, use this document  Printing Envelopes (Mac) for help.

 

This will help us isolate the issue. If the issue persists, I can help you with additional troubleshooting steps.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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