Printing after canceling ink subscription

[WeaverFamily04]

Since I canceled my ink subscription I have been unable to print. I bought and installed a new cartridge and nothing....can print hard wired or by Bluetooth. 

[Hawks_Eye]

Hi @WeaverFamily04 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it must feel to install a fresh cartridge and still not be able to print. Thank you for already taking the step of replacing the cartridge—that’s an important part of the process. 

Let’s walk through a few detailed checks together to get your printer back to life:

Check Cartridge Recognition

• Open the printer’s front access door and ensure the cartridge is seated firmly in its slot.
• Power cycle the printer: turn it off, unplug the power cord for 60 seconds, then reconnect and power it back on.
• On the printer’s control panel, confirm that the cartridge is detected and shows ink levels.
• If the printer was previously enrolled in an ink subscription, make sure the new cartridge is a standard retail cartridge (not subscription-linked). Subscription cartridges stop working once the plan is canceled.
• If you’re unsure, check the cartridge label—retail cartridges usually have a different part number than subscription ones.

Run Diagnose & Fix in HP App

• On your Windows computer, open the HP App.
• Select your printer, then go to “Printer Settings.”
• Choose “Diagnose & Fix” and let the tool run. It will automatically check for driver, connectivity, and cartridge issues.

Check Printer Connection

• If printing via USB, try a different port and cable.
• If printing via Bluetooth/Wi-Fi, ensure the printer is connected to the same network as your computer.
• In Windows, go to Settings > Devices > Printers & scanners, remove the printer, then add it again.

Update Printer Firmware

• On the printer’s control panel, navigate to Setup > Printer Maintenance > Update Printer.
• Keeping firmware current ensures the printer recognizes new cartridges correctly.

Test Print

• From the HP App, select “Print Documents” and try printing a test page.
• If the page prints, the issue is resolved. If not, note any error messages displayed.

By carefully reseating the cartridge, refreshing the printer connection, and running Diagnose & Fix, you should feel the printer respond again with that reassuring hum of a test page coming out. 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye