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HP Recommended

I updated the credit card information, but now I'm still getting an error message that I still need to pay for the ink cartridge. 

I also just found out that my warranty just expired.  Could this be why I am still getting this error message? 

Please advise. 

the device is HP OfficeJet Pro 9010

S/N [Personal Information Removed]

 

1 REPLY 1
HP Recommended

@GSA2021, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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