Printing multiple copies multiplies the printer copies that comes out

[turnerwa]

Useing this as a Netowrk Printer and works fine other than whenever me or other co-workers print multiple copies of a single document it will multiply that number in the output that it prints.  For example if you choose 2 copies you will get 4, and 10 you will get 100.  Is this some kind of ploy to get us to buy more ink?

[TheCurmudgeon]

Hi turnerwa,

That's a new one for me. I might be able to help, but I need some more information. Are you all printing from the same application, or does this occur regardless of what is printed? I'd just like to eliminate any possible issues with software.

The best advice I can offer right off the bat is to check for a firmware update. The most recent update is from August 10, 2017.

[turnerwa]

It happens from any application that we have seen so far.  PDF's, and or Word.

[IronBadger]

I would try restoring the factory defaults on the printer and see if that eliminates the issue.

You can follow this document:

https://support.hp.com/za-en/product/hp-color-laserjet-pro-mfp-m377-series/8109048/document/c0329657...

You may need to reconfigure network, fax or other settings after doing the reset.

[Liu_Leo]

Hi there, 

you are experiencing one of the known issue with HP UPD driver. 

we have the solution already by adjusting the driver options "Mopier Mode", please refer to the steps below and hope it will resolve your issue.

you may want to check there is driver option in Printer Propertiies --> Device Settings --> Mopier Mode: 

Changing the Mopier settigng from "disabled" to "enabled" may help you to resovle your multiple copy(squared) issue.

hope it would helps. 

[turnerwa]

Yes the Mopier Mode is disbaled under Intallable options  But is greyed out.  Doies this require admin rights to change?