Printing queue stuck after first print job

[BaronCzerny]

Hello!

I just moved my old LJ 1022 nw to a new computer and are experiencing problems when printing.

The printer is connected to my LAN (hardwired to my router). The test page is being printed out perfectly (after correcting the "bidirectional printing problem").

Now, when I print for the first time after having switched on the printer it works perfectly. It's with the subsequent documents I want to print out that I have a problem. They get stuck in the print queue. I have to clear the queue AND to switch off/on the printer (because the status LED keeps blinking) in order to be able to print again.

Which could be the cause for this problem?

Thanks in advance for your help!

Michael

[Betty0610]

@BaronCzerny

Welcome to the HP Support Community.

Let's try these steps:

• Control Panel > icon view > Administrative Tools > Services >
• Scroll down, find, andStop Print Spooler Service
• Delete files from C:\Windows\System32\spool\PRINTERS
• Start Print Spooler Service.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BaronCzerny]

Hello Betty,

thanks for your help. I've followed your suggestion, but I've still got the same problem: after the first job, which is being printed out correctly, the second one gets stuck in the job queue and the printer's status LED keeps blinking. I have to cleanup the queue and switch off / on the printer every time again.

Best,

Miguel

[Betty0610 · Accepted solution]

 Let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!