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‎11-22-2019 10:47 AM

HP Recommended
Product: HP LaserJet Pro M1212nf
Operating System: Microsoft Windows 10 (64-bit)

I used HP Print and Scan Doctor and it said to download a full software solution:
https://support.hp.com/ru-ru/drivers/selfservice/hp-laserjet-pro-m1212nf-multifunction-printer-serie...

I did it, got an exe file, extracted it. But Scan Doctor still says i need to download it and scan doesn't work. Am I downloading or installing it wrong? Or is there another problem?

1 person had the same question
2 REPLIES 2

‎11-22-2019 11:18 AM

HP Recommended

Based on recent challenges with clients, I suggest you try going to 123.hp.com/laserjet and see if the installation run through this website works for you.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-22-2019 02:52 PM

HP Recommended

It didn't work. The program said it couldn't find additional software for my printer.

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