Pro M281 is new and 'ghosting' a blue overlap on premium 200g photo paper

[HarrySwi]

Printer is set on Glossy/Presentation, HP Brochure Glossy 200g, same as Premium 200g Glossy photo paper I am using. I could not find a similar question on the Community. 'Ghosting' is probably the wrong term. It is bleeding blue color mostly on two sides, 3/16" or so, but some on the other two sides. I tried calibration but no change.

[Repairatrooper]

Please post a sample so I can see exactly what it is doing. Just to confirm, you have purchased paper designed for laserjet and not inkjet? 

[HarrySwi]

Thank you for responding. A scan of the Staples Photo Supreme 200g laser compatible paper has been added. I have been using this same paper in my last laser printer for years.  I only printed two photos on my M281 prior to this, on the same photo paper, and it printed perfect.  But that was a few weeks ago. I may be posting images incorrectly but I am new to this forum. I tried scanning the photo with this issue but the blue bleeding does not show on scan. 

[Repairatrooper]

Sometimes taking a picture with a cellphone and posting that might show the defect.

[HarrySwi]

Tried several light sources and this is the best I can get on I phone 7. Quality of the actual photo is not an issue, it is 30 years old. Just the blue bleed on all side but most on top and right.

[HarrySwi]

Someone posted they have the same issue but it disappeared when I logged in. I just purchased genuine HP Glossy Brochure Paper 200g. First, it is not 'Glossy', it is a Matte finish. Second, it has the exact same smear issue as the Staples paper I posted previously. Waste of $12.00 on Amazon. Is there anyone on the Community who can help me resolve this smearing before I send this new printer back?

[HarrySwi]

Just tried a new photo on HP 'Glossy' Brochure 200g on M281 printer setting Brochure/Presentation/Glossy Brochure 200g. Now the M281 makes noises, then stalls for 3 minutes, then prints with both a ghost bleed and background border color.  The photo is in Photoshop 7 and both photo and canvas are set to RGB 255,255,255 White. 

[HarrySwi · Accepted solution]

My issue is resolved. HP Tech Support was excellent and it was a problem with the driver.  The rep installed a new driver, then did a firmware update and the printer is now printing photos with no smear/bleeding or background color and the print speed is back to fast.  If you have this same issue, call tech support.  It is likely the same driver problem.