Problem trying to cold reset LaserJet MFP M277dw

[Chamindt]

Hi,

I'm having the same issue trying to 'Cold Reset' my M277dw printer. Please help me with the steps to do so. Cheers

[Dvortex]

Hello, @Chamindt – Greetings!

I read about the printer issue that you are facing and wanted to stop in to share my suggestions with you 🙂

I see that you are trying to reset the LaserJet printer. I’d suggest you start with a hard reset o try and fix the issue. Here are the steps:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, then perform a full factory reset on the printer. I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

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