Problem with 2 printers HP

[ElvinB]

Hello. I have a problem with 2 printers, HP LaserJet P1005 and HP LaserJet MFP 125nw in my office. Both i have connected with usb port on a computer HP. HP LaserJet P1005 installed and tested ok but when i ristarted my computer , did not printed again. HP LaserJet MFP125nw printed ok in every moment. Can help me?

[Riddle_Decipher]

@ElvinB

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand you have Problem with 2 printers HP,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

You've mentioned you have issues with both printers but you've also mentioned that the "MFP125W prints ok in every moment" - what does this mean, could you elaborate?

Also, when you say the printer doesn't print, do you mean its stuck in the print queue or the printer doesn't respond anymore?

Did you recently upgrade to the windows 7 and then the issue occurred? or you've always had windows 7 from the start?

While I await your response, please try the below steps:

Step one: Uninstall the HP product

1. Disconnect the USB cable from the back of the product.

    NOTE:

   Do not reconnect the USB cable until prompted to do so when you reinstall the software.

2. On the taskbar, click the Windows icon (), and then click All Programs.

3. Click HP, and then click the folder for your HP product.

4. Click Uninstall, and then follow the on-screen instructions to uninstall your HP product.

Step two: Remove the drivers and the driver package

1. On the Windows taskbar, click the Windows icon ().

2. In the Search programs and files text box, type print.

3. In the window that opens, click Print Management. The Print Management window opens.

4. In the left pane, double-click Print Servers, right-click the icon for your computer and then click Properties. The Print Server Properties window opens.

5. Click the Drivers tab, click to highlight the name of the HP product you want to uninstall, and then click Remove. The Remove Driver and Package window opens.

6. Click Remove driver and driver package, and then click OK.

7. When the driver removal completes, click Apply, and then restart your computer.

Step three: Reinstall the software

1. After you complete the previous steps, you can reinstall the product software with the product CD or by downloading the software from the HP Web site. The software available on the HP Web site is usually more current than the software on the CD.

For issues pertaining:
Printer is Offline (Windows): Click here

And Click here for Print Jobs Stuck in Print Queue (Windows)

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[ElvinB]

Thank you. Anything is ok.

[Riddle_Decipher]

@ElvinB

Thank you for replying,

Although, I'm not sure what you mean?
Are your computer and the 2 printers working fine now?

If you have followed all the above steps and yet the issue persists,

Please reply back with the details and I'd love to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

[ElvinB]

Only hp mfp

[Riddle_Decipher · Accepted solution]

@ElvinB

Thank you for the reply,

However, I'll need more details about what's working and what's not working,

So that I may provide appropriate steps to fix the printer.

Eagerly awaiting your response,

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

[ElvinB]

I have two printers in the office. One is hp p1005 and another hp mfp 125nw. after the support I got from the forum was made possible installation and putting into the MFP printer 125nw working while when they install another printer blocked both printers and no prints. hp computer is the windows 7 64 bit

[Riddle_Decipher]

@ElvinB

You've done a remarkable job performing the steps suggested earlier, great work 🙂 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. 

That said, this is an extremely weird issue and I need a few more details,

Don't you get an error message when it stops working?

Did you perform a scan using the print and scan doctor?

And while you respond with that, please attempt the below steps:

Uninstall the drivers for the second printer,

And if the 1st is still working, you could try the windows built-in drivers for the 2nd printer: Click here for details.

Keep me posted,

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

[ElvinB]

Thank you. Everything is ok. Two printers are working perfect.

[Riddle_Decipher]

@ElvinB

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂