Problems with HP 107w laserjet wireless printer

[Strider84]

I have just purchase a HP107W and have been ripping my hair out since I purchased it...……...

I have connected the printer to my LAN via WPS and have confirmed this by doing the test print which shows it is connected. I have also typed the IP into the browser and this launches the admin page for the wireless printer so it is connected. The most recent drivers have been installed but HP Smart doesn't work as it cannot find the printer to add it.

The issue I am getting is whenever I go to a word document for example to print it says the printer is offline.... If I click print it says it connect communicate with the printer? ---- If I connect the printer to my laptop via USB during setup it sometimes finds it but it often doesn't. I've tried the HP print and scan doctor which can never find the printer to diagnose the issue..

The printer is powered on and the blue wifi indicator is solid blue

I've managed on very rare occasions to print a single page after which it returns to its uncontactable state... I have gone through the online virtual assist and have completed all of the suggestions even changing my wifi channel. I have two windows 10 laptops both of which I have installed the software on and it isn't working on either.

Have tried a power cycle of the printer and the router which hasn't made any difference. I have disabled firewalls and Anti virus periodically to see if these were the issue.

Any help would be great!!

[sandytechy20]

@Strider84

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And still if the issue persists, this might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.