Firmware update makes printer unusable

[esi-infotech]

Can you please send me the NVRAM reset procedure for a LaserJet M102w?

[Kumar0307]

Hi @esi-infotech

Welcome to the HP Support Community. I'd be happy to assist you.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[firmware-brick]

Same issue this is nuts. Any resolution yet? Why is this firmware update that's destroying printers still available on your website?

[Kumar0307]

Hi @firmware-brick

Welcome to the HP Support Community. Apologies for the inconvenience caused. To assist you better, I would like to know the following:

• What model printer are you using?
• Do you have any errors on the printer?
• What happens when you try making a copy?

Keep me posted for further assistance.

[firmware-brick]

Hello -

This feels like an automated message, please allow me to update you on the issue.

First off I just got off the phone with support - and we went through all troubleshooting procedures. They told me the device was past warranty and to buy a new printer.

I indicated this issue was nothing to do with warranty since my printer broke as a result of blatant negligence by HP in allowing a firmware software update that bricks / breaks your customer's property to continue to remain downloadable on your website.

I really hope we can find an way to replace or repair my broken printer.

[Kumar0307]

@firmware-brick, I see that you have created a new public post and I have responded to it already. This issue has been forwarded to the respective team in HP. Kindly look for a private message.

Keep me posted for any other assistance.