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The problem remains relevant despite changing firmware versions.

 

HP LaserJet Pro MFP M428fdw

TETONXXXXN002.2512A.00

HP LaserJet Pro MFP M428fdn

TETONXXXXN002.2512A.00

 

From what I found: when scanning to a network folder does not work, the printer also cannot check for updates (cannot connect to the server).

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