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‎05-08-2020 08:26 AM

HP Recommended
Product: Photosmart Printer
Operating System: Microsoft Windows 10 (64-bit)

I purchased a package of three 564 cartridges for my HP B209a-m printer and they are defective per the error message I am getting.  I have been trying to chat with the virtual agent and cannot get a case number so I can return these and am unable to get a person on the phone to assist me.  How do I return these for a credit?

1 REPLY 1

‎05-14-2020 05:47 AM

HP Recommended

@Julmaran, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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