Recurring Critical System Errors – HP Color LaserJet Pro MFP 3301sdw

[efewfwfe]

My HP Color LaserJet Pro MFP 3301sdw is experiencing recurring critical system errors. Restarting clears the error temporarily, but it returns.

Documented occurrences:

• June 9 – F0.01.04.07

• July 4 – A0.6E.C8.C4

• July 7 – A0.6E.C8.C4

• August 15 – F0.01.04.07

• September 11 – A0.6E.C8.C4

The errors have occurred with different firmware versions:

• 6.17.5.34-202412122146

• 6.28.3.30-202606111700

The printer usually works normally after a restart, sometimes for a week or two, before the error returns.

Has anyone seen these error codes, and do they indicate a hardware problem or another issue that can be corrected?

[ferRX · Accepted solution]

Hi @efewfwfe ,

Please follow steps from the next HP Support document:

• HP Color LaserJet 3301 Printers - F0.XX.XX.XX error
• >> https://support.hp.com/us-en/document/ish_10375535-10375580-16

if the error message is still showing then you should contact HP Support for warranty options:

• Contact HP+ Support
  • https://support.hp.com/us-en/help/hp-plus
    •  
• HP Store USA - Contact
  • • https://www.hp.com/us-en/shop/cv/hp-store-contacts
• HP Support Services - Smart Friend
• >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

,.-,.-.,.-,.-

[efewfwfe]

Thanks - i did a factory reset - so far so good.    Someone else recommended downloading the latest firmware and installing it from a USB instead of online.   If the problem returns, would that be something to try?

[ferRX]

Hi @efewfwfe 

Great 😊, nice to know that factory reset worked !

• About the firmware install with a USB, ok, that will be another good option to try.

Meanwhile we hope that everything will be good. 😇

ferRX.