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HP Recommended
LaserJet Pro
Microsoft Windows 10 (64-bit)

Hi,

 

I am in Canada, I have done returned the toner cartridges for a while in my company and the second last time I couldn't fine the label to print. I phoned and was told you had to order boxes to return. Label was less trouble and less cardboard but ok. I ordered something wrong and got small bags. Went back on and found the label somehow. Fast Forward to May 30th. I couldn't find it again and ordered (hopefully) the correct boxes. I have yet to receive them. I have a ton now because I have been waiting so long. Today is July 15th? How long does it take to get the boxes. How big are they, how many cartridges do they fit because I have no idea how many I need and if I need to order more because I won't have enough from waiting so long.

1 REPLY 1
HP Recommended

We usually receive the boxes fairly quickly. This should actually result in less cardboard being shipped as the intent is that the bare cartridges are put in the box, not the complete original box, that should be recycled locally. If you have a Staples near by you can also drop cartridges there.

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