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Microsoft Windows 11

I have a European printer, I work on a boat. I have just bought new toner in america for the printer but I get an error saying incompatible supplies. I need to change the region or allow these cartridges to work somehow.

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Hi @stdavid60m,

 

Thank you for your response, 

   

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)  

   

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.  

 Clicking ink levels in HP Smart  

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.  

Clicking to the right of the ink levels  

The Set New Regions window opens.  

   

Please share screenshot of this window here on Private message.   

  

Take care and have an amazing day ahead! 

  

Best regards, 

Pallipurath.

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