-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
5
1
0
HP Recommended
Am getting this regular marks across the right edge of my printed paper. Happens regardless if copying or printing. and shows up in different colors. is on HP Color Laserjet pro MFP m477 fnw. As usual, the HP support staff are unwilling to address. Since it is in color mixes unlikely that is the cartridge(s)? If is fuser, how to you access and how do you clean? Thanks so much.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
The most likley cause of this defect is a delaminated hot roller in the fuser assembly and cleaning will not fix the problem. We have seen this in the shop several times. OEM HP replacement fuser sells for about the same price as a new printer. This problem can be exacerbated by the use of old firmware the does not include reliability fixes for transfer belt and fuser wear.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
The most likley cause of this defect is a delaminated hot roller in the fuser assembly and cleaning will not fix the problem. We have seen this in the shop several times. OEM HP replacement fuser sells for about the same price as a new printer. This problem can be exacerbated by the use of old firmware the does not include reliability fixes for transfer belt and fuser wear.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community