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‎05-19-2020 06:24 AM

HP Recommended
Product: HP Color Laserjet Pro MFP M479dfn

Help!

 

Someone has changed the default admin password on the printers embedded webserver and I cant access the menus anymore. Could someone please provide me with a way to reset the password?

 

Thank you!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2020 10:15 AM

HP Recommended

Thank you for the quick answer! The procedure you are describing didn`t work for me so I kept looking for a solution which I found in the service manual for that model (google is your friend). The procedure you are describing may be for older printer models.

 

In the M479 and the M454 printer models you have to access the hidden "Support menu", then go to "Reset Menu" and do the "Semi full reset". After that all configurations including passwords are reset to factory state. Just make sure to print out all configurations before you do the reset. That will save you a lot of time and worries because you have to completely reconfigure your printer and possibly all computers accessing that printer after the "Semi full reset". So use that one with care!!

 

Access the support menu by pressing the return button (u-turn arrow) four times on the powered-on printer.

View solution in original post

2 REPLIES 2

‎05-19-2020 07:12 AM

HP Recommended

check for a private message,  the envelope at top right of screen.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎05-19-2020 10:15 AM

HP Recommended

Thank you for the quick answer! The procedure you are describing didn`t work for me so I kept looking for a solution which I found in the service manual for that model (google is your friend). The procedure you are describing may be for older printer models.

 

In the M479 and the M454 printer models you have to access the hidden "Support menu", then go to "Reset Menu" and do the "Semi full reset". After that all configurations including passwords are reset to factory state. Just make sure to print out all configurations before you do the reset. That will save you a lot of time and worries because you have to completely reconfigure your printer and possibly all computers accessing that printer after the "Semi full reset". So use that one with care!!

 

Access the support menu by pressing the return button (u-turn arrow) four times on the powered-on printer.

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