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‎04-10-2020 02:01 PM

HP Recommended
Product: HP OfficeJet 9012 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

I'm using an HP OfficeJet 9012 printer and had set the admin user and password but forgot it. So I reset to factory defaults and tried admin/admin for credentials but it didn't work.

 

Is there a solution for a hard reset or disable the admin security? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2020 02:17 PM

HP Recommended

Hi,

Try restoring the factory defaults of your printer by following the To restore the printer to the original factory defaults section on page 184 of its user guide:

http://h10032.www1.hp.com/ctg/Manual/c06220009

 

Now, reconnect the printer to your network and check for any difference, for a wireless connection follow Connect a printer with a touchscreen control panel below, for a wired network connection you shouldn't take any further step:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2

‎04-10-2020 02:17 PM

HP Recommended

Hi,

Try restoring the factory defaults of your printer by following the To restore the printer to the original factory defaults section on page 184 of its user guide:

http://h10032.www1.hp.com/ctg/Manual/c06220009

 

Now, reconnect the printer to your network and check for any difference, for a wireless connection follow Connect a printer with a touchscreen control panel below, for a wired network connection you shouldn't take any further step:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎04-11-2020 09:04 AM

HP Recommended

I would have never thought of looking under maintenance. Perfect solution took two minutes after wasted hours reading manual.

EXCELLENT!!

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