02-13-2020 07:15 PM
Hi changed modems and have tried all options given though the HP app and what I could find online. Can someone please tell me how to reset printer to factory settings. It was SO easy when I bought it and set it up the first time.
Why did I upgrade my internet. Ugh!
02-18-2020 04:40 AM
@PaulaBantam, Welcome to HP Support Community!
To reset the printer, follow the steps below-
Press the wireless button over 20s, until the wireless LED button, attention LED and the power button LED start blinking, then release the wireless button. Before restoring the network setting, click 'X' button or any other button to wake up the printer first.
If the issue persists, we may have to perform a complete reset on the p[rinter.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee