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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
- Printers
- LaserJet Printing
- Re: SCANNER ERROR
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01-20-2020 11:00 AM
Solved! Go to Solution.
Accepted Solutions
01-22-2020 04:02 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the scanner is not working.
Don’t worry, I assure you I will try my best to get this sorted.
Are you able to make a copy?
What is the exact model for your printer?
Are you getting any error when you scan?
Meanwhile, I recommend you follow the below steps and check if it helps.
Here is how you can get in touch with support.
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-22-2020 04:02 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the scanner is not working.
Don’t worry, I assure you I will try my best to get this sorted.
Are you able to make a copy?
What is the exact model for your printer?
Are you getting any error when you scan?
Meanwhile, I recommend you follow the below steps and check if it helps.
Here is how you can get in touch with support.
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
02-03-2020 09:35 AM
Please help me with the below information so that I can provide you with an accurate solution.
Are you able to make a copy?
What is the exact model for your printer?
Are you getting any error when you scan?
Cheers!
The_Fossette
I am an HP Employee
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