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Distinct_001
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SCANNER ERROR

6120
Microsoft Windows 7 (32-bit)
I troubleshoot my HP Laserjet Pro MFP 125nw and after I cople the printer the Scanner is not working (SCANNER ERROR)
3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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Solved!

SCANNER ERROR

@Distinct_001,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the scanner is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy?

What is the exact model for your printer?

Are you getting any error when you scan?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Here is how you can get in touch with support.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Distinct_001
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Message 3 of 4
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Solved!

SCANNER ERROR

Thanks for the answering but the solution does not work out.

I will be very glad if I can still be provided with alternate solution to my printer issues.

Best Regard.

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HP Support Agent
HP Support Agent
19,555 19,544 1,293 1,958
Message 4 of 4
41
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HP Recommended

Solved!

SCANNER ERROR

@Distinct_001,

 

Please help me with the below information so that I can provide you with an accurate solution.

 

Are you able to make a copy?

What is the exact model for your printer?

Are you getting any error when you scan?

 

Cheers!

The_Fossette
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation