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Samsung M4583. The HDD has failed, and the device gets stuck in the initialization sequence. I need the HDD-UI Recovery File program to recover the operating system, please help me.

 

1 ACCEPTED SOLUTION

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I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

 

Couple of notes on recovery:

 

- Most Samsung products do not support SSD drives so you will most likely need a standard spinning drive

- After recovery you MUST download the current firmware from support.hp.com and install it on the printer or functions will fail to work properly.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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6 REPLIES 6
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I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

 

Couple of notes on recovery:

 

- Most Samsung products do not support SSD drives so you will most likely need a standard spinning drive

- After recovery you MUST download the current firmware from support.hp.com and install it on the printer or functions will fail to work properly.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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I have prepared a new hard disk.

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Is posible to send me information via email : 

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I followed the provided instructions, but the printer does not enter in the recovery menu; it remains stuck with a black screen displaying the "Samsung Smart UX Center" message. I tried turning it on using the power button while holding down the button on the edge of the display, but it does not enter recovery mode.

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Try disconnecting the sATA cable from the drive and booting.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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I disconnect de SATA cable and I folow instructions to enter in recovery mode, but it is not working. I’ve tried every possible option: with a new hard drive, without a hard drive, with the old hard drive, holding the button on the display for 10 seconds (or longer), and even with the cartridge door open. I’ve tried every combination of methods.

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