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‎06-20-2025 04:36 AM

HP Recommended
Product: HP PageWide Pro MFP 477dw
Product: HP PageWide Pro MFP 477dw

We have HP PageWide Pro MFP 477dw printer and would like to use scan to email function. All the settings look correct:

  • SMTP Server is correct,
  • SMTP Port is 25 (our SMTP Server doesn't require SSL),
  • Server Authentication is set to Server does not require authentication, 
  • Checkbox Always Use Secure Connection is unchecked. 

But when trying to scan, it always shows following text: "Secure connection (SSL or TLS) failed. Check your settings and try again."  

daniel_jw_ratin_0-1750415759238.png

 

It looks like the printer always require secure connection to SMTP server.

Our question is it possible to use scan to email in this printer without requirement to establish secure connection with SMTP server? It worked before without secure connection.

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