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- Scan to Network Folder function stopped working

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06-18-2025 05:37 AM
Product: HP LaserJet Pro MFP M428dw
Scan to Network Folder function stopped working around June 4, 2025.
Printer: HP LaserJet MFP M428dw
Host OS: Windows Server 2008
Path: \\192.168.8.15\Docs\!!!СКАН
User: scaner / Password: 7852S#q$%
The folder is accessible from other PCs, and permissions are correct.
We've used this printer for over 3 years without issues.
Please confirm SMB version support and advise on possible fixes or firmware updates.
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