Scanner 13 error code on a brand new laser jet

[backhoed]

I have a brand new HP Laser JEt PRo MFPM 13nw printer.  I have a Scanner 13 error code I cannot fix.  I have tried so many things including HP Print and Scan Doctor and I still cannot scan nor get rid of the error message.  

I am so frustrated at this point.................CAN SOMEONE HELP ME HERE?

Thanks.

[AlS77]

The error can be caused  by the scanner bar that moves inside the assy is off it's track or stuck, or possibly there is a connection problem with the cable from the scanner to the main logic board.

If it's brand new, and still under warranty, contact HP for a warranty repair or replacement.