Scanner Error 13 Turn off then turn on

[BG74]

My printer keeps coming up with the same message (Scanner Error 13 Turn off then turn on). How can I get rid of it. 

[sandytechy20]

@BG74

Welcome to HP forums, I see that you are getting scanner error 13 on your printer.

perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to upodate the printer firmware:- Click here

Let me know if taht helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BG74]

Unfortunately this has not worked 

[sandytechy20]

@BG74

Thanks for the reply.

I appreciate your time and effort.

Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

Reply with the requested information for more assistance.

Cheers.