Scanner Function Not Detected -LaserJet Pro MFP M28a not detected on Mac computers but OK on Windows

[EPK1]

Hi! Thank you for sharing this information. I have exactly the same problem with my HP LaserJet Pro MFP M28a running on mac OS 10.13. I have tried to do the same updates that Ivatan did but scanner function is not still working on HP Easy Scan. I tried to find the firmware version FW2019-01-24 to get this working but I am only able to find older version. Could you please tell me where can I find this latest firmware to try to make this scanner work properly. Printing and copying documents is working OK same way as Ivatan told.

[IvatanGuide]

You can download the FW20190124 from here...

[edit]

[EPK1]

Thank you for the link for FW update. Unfortunately it seems that I can't install that update with macOS 10.13. Since my iMac is mid 2011 I can't update it to version Mojave 10.14 and that is why these instructions don't help me. Is there any other way to get scanning working? I think it is not option for me to buy scanning program that costs 50 USD.

[ShlomiL]

Hi,

@EPK1  - I have sent you a private message.

@IvatanGuide- Please do not share a such publicly, it was privately shared for a reason

Cheers,

Shlomi

[EPK1]

After ShlomiL send me macOS 10.13 compatible  link for FW update and steps how to do install also my scanning started working. Huge thanks to ShlomiL.

[fresco_frX]

Hello ShlomiL! ... I have the same problem with my HP LaserJet Pro MFP M28a running on mac OS 10.12.5 so I tried to find the firmware version FW2019-01-24 I'd read above. but...could you please tell me where can I find this firmware to try to make this scanner work properly... thank you soooo much!

[ShlomiL]

Sent you a private message too @fresco_frX .

Cheers,

Shlomi

[fisherman_an]

Hi Shlomi,

unfortunately I came across the same problem and don't know how to solve it.

My system is Mac OS X High Sierra 10.12.6 on an iMac 27" Mid 2011.

It would be very kind of you if you could suggest me a solution for this problem.
Could you help me, please?

Thank you very much.

[fisherman_an]

Hi Shlomi,

your solution worked for me too.
Thanks a lot and God bless you !!!

[ShlomiL]

You're much welcome @fisherman_an!

Great to see you are now up and running with your scanner.

Cheers,

Shlomi