Scanner Function Not Detected -LaserJet Pro MFP M28a not detected on Mac computers but OK on Windows

[ahmedam55]

Hey Shlomil,

I have exactly the same problem with my HP LaserJet Pro MFP M28a running on mac OS 10.14.

Could you please send me the driver file?

[Simodk]

hi, i also have the same problem. Can you send me the updated firmware link please? Thank you

[Mladen4444]

Dear Shlomil,

I Have same problem with HP LaserJetPro MFP M426fdn and Mojave macOS 10.14.4

I can print but I cant scann using HP Easy Scann.

Could You , please, send me a link to download firmware I need.

Or, solve me a problem..)

Thanks a lot!!!!

[ShlomiL]

Sent you a private message @Simodk, please click the top-right envelope icon to access private messaging.

These steps apply to the model in the thread only, try installing the latest firmware and check if that may help @Mladen4444:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Commercial/M426_M427/M426_M427_MFP_Series_FW_Update...

If you experience any further issue, please start a new thread for your specific topic.

Shlomi

[minyjinydaddy]

hi 

i am m28a user but my m28a scanning function doesn't work on mojave. 

I tried really everything that i can do until now. 

I found you gave solution someone had the same issue about m28a scanning on mojave.

would you please help me to solve this problem?

 please help me 

I will wait for your reply. 

thank you 

[ilnico]

Hello, 

exactly same problem here: M28a on Mojave not scanning documents. 

ShlomiL, can you please share the correct driver or solution?

Thank you 

[ShlomiL · Accepted solution]

Hello all,

For any user of the M28 printer experiences a such, be sure to install the latest firmware to resolve scanning issues with a USB connection to a Mac:

---

Fixed an issue that Scan driver cannot be installed and Scanner cannot be detected on MAC OS with USB connection.

---

https://support.hp.com/hk-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m28-m31-printer-serie...

If the scan option still doesn't show after completing the update, please try below steps in exact order and check for any difference:

1. Unplug the USB from the printer and restart the printer.
2. Restart your Mac
3. Open System Preferences > Printers & Scanners
4. Right-click the printers list (or CTRL + Left Click) and select Reset Printing System.
5. Plug the USB and check the added print queue.

If it still doesn't list the scan option, click the plus sign under System Preferences make sure you select the USB Multifunction instance (type) of your printer.

Regards,

Shlomi

[1Spoon]

Hi, 

Me too. Same problem Osx 10.13

Have installed 20190426 firmware but no result.

'Please help! 🙂

[Dacoya]

Hi @ShlomiL!

Could you please send me a link to FW2019-01-24 for hp m28a

Thank you very much! I appreciate your help!!!

D

[Konstantin__M]

Hi ShlomiL, could you please send me a link to FW that would work with M28W scanner and Mac OS 10.10.5?