Scanner error communication

[ranna]

Hi,

I have a provblem when scanning a document wiht laserjet 200 colorMFP M276nw.

I updated the driver and the app HPscan on Mac OS app store,

but after some days the scanner display the "communication error" with the scanner after one page scanned. 

Then, I update the driver and the app and the scanner works for some days, bu the error verifies after these days. 

This is frufrustrating with this frequency. 

Best regards

[KrazyToad]

@ranna

Please ensure that the printer and Mac has the latest updates

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Mac update: https://support.apple.com/en-us/HT201541

Next remove and re-add the printer using Airprint

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

6.) Try to scan

Let me know how it goes😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ranna]

Dear,

I activate the wireless and installed as airprint scanner;

Then, I will wait to test if the solution works, because of the error communication is verified after some documents scan. 

Ranna

[TEJ1602]

@ranna

Sure, keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ranna]

Dear,

After some days the error communication is presented for the scanner.

I don’t know if a reset to  fabricating set can help...

Ranna 

[TEJ1602]

@ranna

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ranna]

- The iMac is connected to a LAN, the iMAc creates a WiFi where the scanner is connected.

- the Wifi created by the iMac is on only 5GhZ

- the scanner is near the iMac

- no antivirus is installed on the iMac

- the ping is the following:

[TEJ1602 · Accepted solution]

@ranna

Try using the WebScan. Refer to the document HP Printers - Using the Printer Embedded Web Server (EWS) for help.

Also, try assigning manual IP to your printer-

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ranna]

The problem seems solved assigning a manual IP

Many thanks for your help. 

[Kumar0307]

@ranna

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!