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HP Recommended
MFP M277dw
macOS 10.12 Sierra

When scanning using the document feeder, I get a vertical line down the centre of the page that is printed.

 

All fixed, thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

When scanning using the ADF the scanner only uses the small piece of glass underneath the document feeder and not the complete glass.Make sure the small slit glass is clean and sometimes there might be a scratch in the glass that causes the line.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

4 REPLIES 4
HP Recommended

@drg123

 

See:

 Improving Scan Quality

 

Comment...

There might actually be a speck of "something" that is causing the line -- shine a flashlight at an angle along the very edge of where the glass meets the ADF output -- clean the area with a lint free cloth and perhaps use a tiny brush to manage any crevices.

 

Edits

Thanks to @Copier-Pro for the clarification!

Added graphic to illustrate:

 

Printer_MFP277_ADF_Glass_1Printer_MFP277_ADF_Glass_1

 

Reference

 

Printer Homepage – “Things that are your printer”

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP Color LaserJet Pro MFP M277dw

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

Dragon-Fur

HP Recommended

Thanks, nice suggestion. All cleaned, but the perfect vertical line remains.

HP Recommended

suggestion worked, the mark on the glass was tiny.

HP Recommended

When scanning using the ADF the scanner only uses the small piece of glass underneath the document feeder and not the complete glass.Make sure the small slit glass is clean and sometimes there might be a scratch in the glass that causes the line.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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