Send to Folder issue

[zillah2008]

Dear Experts

I have got HP LaserJet M5035 MFP Series printer that initially was able to scan documents to shared folder on 2xDesktops (PC1 and PC2) windows 8

I upgraded PC1 (but not yet PC2) only from windows 8 to windows 10 pro and I tried to copy the same setting as it was on windows 8

Created folder on windows 10 and shared it and edited permission tab and security tab as well

I can access that shared folder on PC1 from PC2 no issue.

On the web interface of the printer when I click on : "Test Folder Access" I get below error message

Unable to reach ’\\VISIONDESKTOP\Kylie_Scans’. Please check the location and make corrections as needed

https://imgur.com/a/gBf2onF

Thx

[Repairatrooper · Accepted solution]

Windows 10 has SMB V 1 turned off by default. Depending on when you last updated the firmware on your M5035, it may only have SMB V1 active which means it will not scan to Windows 10 unless you either update the firmware (recommended) or turn on SMB V1 on your Windows 10 computer (not recommended). Also note that depending on how the accounts are setup what you think is the user name you are using for authentication might not the user name that Windows is actually referencing. Open task manager and see what user name is actually running processes on the computer and use that name, even if that is not the name you log into the computer with.

[zillah2008]

Hi

Thanks for addressing issue

I did enable SMB1 and SMB2 on windows 10

Initially I did test with the username that logged in to windows 10 and has admin right and it didn't work

Then I created a nother username and I called it : "WHOSCAN" for the printing purpose and also has admin right and none of the work.

I didn't update firmware for the printer  

[zillah2008]

Thanks Rapairatrooper
finally it worked I don't know how !!!
but definitely SMB1.0 should be enabled otherwise won't work as i did test that

[zillah2008]

Is it safe to update firmware of the printer ?