Serial number not recognized

[andreacalabre82]

Hi,

HP's support site is not recognizing the printer serial number:

>Do not include the product serial number or any private information<.

What can I do?
I'm trying to use the hp support for an Error of my Color LaserJet flow MFP M880 printer:
50.3F.00
Can you help me?

[Meghana_10]

Hello @andreacalabre82, Welcome to the HP Support Community.
 

Thank you for posting in the HP Community.
 

To better assist you, could you please clarify a few details?

• What is the exact error message you receive when entering the serial number?
• Are you entering the serial number on the HP Support website, HP Smart, or another HP application?
• Are you trying to:
  • Register the product?
  • Check warranty status?
  • Open a support case?
  • Obtain service for the 50.3F.00 error on your HP Color LaserJet Flow MFP M880?

Since you mentioned that the HP Support site is not recognizing the serial number, we can try to verify the serial number from our end.

Please send us a private message with: Private Messages - HP Support Community

• The printer's serial number.
• A screenshot of the error message (if available).
• A photo of the printer serial number label.

Once we receive the information, we can review the details to determine why it is not being recognized and guide you to the appropriate support options for the 50.3F.00 error.
 

Have a great day!