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‎07-01-2019 08:53 AM

HP Recommended
Product: MFP M477fdn
Operating System: macOS 10.14 Mojave

I have tried everything to set up my printer and with no success.

 

The HP Easy Start App cannot find my printer - and there is no printer listed in my "add printers" list.  Very frustrated, so any advice would be greatly appreciated.  I have not connected the USB or Ethernet as per the instructions - and yes, my WIFI is good and the router is about one meter from the printer.

 

Any help is appreciated.

 

John

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2019 09:20 AM

HP Recommended

I suggest that if your router is that close, connect via a wired ethernet and then simply allow the MAC to automatically connect to the printer. If it does not autoconnect, go to preferences>printers and add the printer that way. Easy Start is nice when it works but standard installs are typically more reliable.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎07-01-2019 09:20 AM

HP Recommended

I suggest that if your router is that close, connect via a wired ethernet and then simply allow the MAC to automatically connect to the printer. If it does not autoconnect, go to preferences>printers and add the printer that way. Easy Start is nice when it works but standard installs are typically more reliable.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎07-02-2019 04:42 AM

HP Recommended

Thanks, Repairatrooper!

I was able to print with the ethenet cable.  So, is there any way to make it now wireless? 

 

John

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