Should HP MFP M125 printer work seamlessly with new HP Laptop (windows 11)?

[J_D_S]

HP Laserjet Pro MFP M125. Laptop as above.

Unable to print normally with new laptop. Have tried removing device, reinstalling and updating driver. Printing is very slow then printer goes offline. Does this Laserjet not work with Windows 11?

[Kuroi_Kenshi]

Hi @J_D_S,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP LaserJet Pro MFP M125 is not printing normally on your new Windows 11 laptop—printing is very slow and then the printer goes offline. Let’s go through a few steps to check what could be causing this.

Verify Windows 11 driver support
The HP LaserJet Pro MFP M125 is supported on Windows 11 via the Universal Print Driver (UPD) or the latest HP PCL6/PCL5 drivers.
Older drivers from Windows 10 may cause slowness or offline issues.

Reinstall using the latest HP driver
Go to the HP website, download the latest HP LaserJet Pro MFP M125 PCL6 driver for Windows 11, and install it.
During installation, choose USB or network connection depending on how the printer is connected.

Check printer connection type
If using USB, plug directly into the laptop—not through a hub.
If networked, ensure the printer is on the same network as your laptop and has a valid IP address.

Disable Windows “SNMP Status Enabled”
Open Printers & Scanners, right-click the printer > Properties > Ports tab.
Select the port, click Configure Port, and uncheck SNMP Status Enabled. This often resolves printers going offline.

Clear print queue and restart spooler
Open Services (services.msc), find Print Spooler, right-click and restart it.
Clear any stuck print jobs before retrying.

Update printer firmware
Some LaserJet M125 models require a firmware update to work reliably on Windows 11.
Check HP Smart or the HP website for the latest firmware for your printer.

Test printing a local file
Try printing a simple PDF or text document stored on the laptop to see if speed improves.
Slow printing can be caused by complex files or incompatible driver settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[J_D_S]

Hi Kuroi,

Unfortunately I was not able to get the laptop to connect with the printer wirelessly. I removed the printer, rebooted, used the installer to update but it did not recognize the Laserjet. It kept suggesting an Officejet 5200. I was able, however, to add the printer via a USB cable. In neither case was I able to configure the port. I got a message 'command not supported' (or something to that effect). It appears to be working (via USB) at the moment and is not slowing or getting knocked offline. Thanks again for your reply.

[Kuroi_Kenshi]

Hi,

Thanks for the update! I understand that your LaserJet Pro MFP M125 is now working over USB, but the wireless setup on your new Windows 11 laptop is not being recognized and even suggested an OfficeJet 5200 instead. Let’s clarify a few points and options:

Windows 11 support
The MFP M125 is supported on Windows 11, but wireless setup can be tricky because it uses older Wi-Fi protocols that may not always auto-discover on newer systems. The printer itself is fully compatible; the issue is usually driver- or discovery-related.

USB connection is reliable
Since it works over USB without going offline, this confirms the printer hardware is fine. For everyday printing, USB is often more stable than wireless on older LaserJets.

Wireless issues
The installer mistaking your M125 for an OfficeJet 5200 is likely due to the Universal Print Driver (UPD) trying to auto-detect via network but failing. If you still want wireless:

Ensure the printer is connected to the same network as the laptop.

Disable any VPNs or firewalls temporarily during setup.

Use the printer’s control panel to reconnect it to Wi-Fi (WPS or manual SSID entry).

Then add it manually in Windows via Printers & Scanners > Add Device > The printer I want isn’t listed > Add by IP address.

Port configuration
Older MFPs sometimes do not fully support Windows 11’s network port configuration. Using USB avoids that, and it’s normal if wireless auto-detection fails.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[J_D_S]

Thanks Kuroi. I will try this solution shortly. I'm not the most 'tech savvy' person so it may take me a while to work through the solution. I'm going to stay with the USB option for the next few days. I do appreciate your help.

John.

[Kuroi_Kenshi]

Hi,

You’re very welcome. 😊
Thank you for the update.

I completely understand, taking some time and sticking with the USB connection for now is absolutely fine, especially since it’s working reliably. There’s no rush at all, and you can always try the wireless steps later when you feel comfortable.

If you run into any questions while working through it or decide you’d like help switching to wireless in the future, please don’t hesitate to reach out. I’ll be happy to guide you step by step.

I’m glad I could help, and I really appreciate your kind words.

Wishing you smooth and trouble-free printing ahead!

Best regards,