Should HP MFP M125 printer work seamlessly with new HP Laptop (windows 11)?

[J_D_S]

HP Laserjet Pro MFP M125. Laptop as above.

Unable to print normally with new laptop. Have tried removing device, reinstalling and updating driver. Printing is very slow then printer goes offline. Does this Laserjet not work with Windows 11?

[Kuroi_Kenshi]

Hi @J_D_S,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP LaserJet Pro MFP M125 is not printing normally on your new Windows 11 laptop—printing is very slow and then the printer goes offline. Let’s go through a few steps to check what could be causing this.

Verify Windows 11 driver support
The HP LaserJet Pro MFP M125 is supported on Windows 11 via the Universal Print Driver (UPD) or the latest HP PCL6/PCL5 drivers.
Older drivers from Windows 10 may cause slowness or offline issues.

Reinstall using the latest HP driver
Go to the HP website, download the latest HP LaserJet Pro MFP M125 PCL6 driver for Windows 11, and install it.
During installation, choose USB or network connection depending on how the printer is connected.

Check printer connection type
If using USB, plug directly into the laptop—not through a hub.
If networked, ensure the printer is on the same network as your laptop and has a valid IP address.

Disable Windows “SNMP Status Enabled”
Open Printers & Scanners, right-click the printer > Properties > Ports tab.
Select the port, click Configure Port, and uncheck SNMP Status Enabled. This often resolves printers going offline.

Clear print queue and restart spooler
Open Services (services.msc), find Print Spooler, right-click and restart it.
Clear any stuck print jobs before retrying.

Update printer firmware
Some LaserJet M125 models require a firmware update to work reliably on Windows 11.
Check HP Smart or the HP website for the latest firmware for your printer.

Test printing a local file
Try printing a simple PDF or text document stored on the laptop to see if speed improves.
Slow printing can be caused by complex files or incompatible driver settings.

I hope this helps.

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Best regards,

[J_D_S]

Hi Kuroi,

Unfortunately I was not able to get the laptop to connect with the printer wirelessly. I removed the printer, rebooted, used the installer to update but it did not recognize the Laserjet. It kept suggesting an Officejet 5200. I was able, however, to add the printer via a USB cable. In neither case was I able to configure the port. I got a message 'command not supported' (or something to that effect). It appears to be working (via USB) at the moment and is not slowing or getting knocked offline. Thanks again for your reply.