Sm. DT printer get message printer cannot print until I check in with my HP account warranty expired

[Driverdave]

Printer message  a problem has occurred and you will be unable to print except for printer reports . Until the issue is resolved. Check you HP account for more information . 

Anyone run into this and how do I remedy it?

[Jerry_57]

Hi @Driverdave,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

It can happen with HP Instant Ink or HP All-In Plan / HP+ enrolled printers when the printer cannot validate its status with HP services.
 

What to check

• Make sure the printer is connected to the Internet.
  Enrolled printers require an active internet connection for Web Services/HP services. If the printer stays offline too long, printing can stop until the connection is restored.
   
• Check your HP account for alerts.
  
  Look for banner messages about:
  
  
  • account problems
     
  • connection errors
     
  • payment issues
     
  • suspended service
     
• If applicable, update billing/payment info.
  
  HP notes that messages like Check your Account, Account Problem, Payment Problem, or printer plan suspended can require updating your payment method.
   
• If you canceled the subscription/service, printing may stop:
  
  
  • HP Instant Ink: Instant Ink cartridges only work in enrolled printers; after the billing cycle ends, you must install regular cartridges.
     

I hope this will help.

 

Take care and have a good day.