Sti Error! Video initialize error on HP LaserJet M1005 MFP

[izharul]

I'm using HP LaserJet M1005 MFP all in one printer on Windows 7 64bit.  When i try to scan a document it gives me an error message Sti Error! Video initialize error on my coputer screen. I have re-installed the printer drivers but the problem still persists. I have also used HP Print and Scan Doctor and restarting the device from power cable, this also did not work. I connected it to another computer with windows 7 64bit and it worked perfectly.

There is however no issue copying or printing only when I try to scan.

PLEASE HELP!!!

[Kaukab]

Hello Izharul,

Please dont worry this issue could be resolved in minutes. 

Just follow the below steps:

>>> Go to C drive >>  Windows   >>  twain_32  >> Delete everything  Except "hpm1005" &  "wiatwain.ds"

Now try to scan you will not get the "Video Initialse error"

Hope this helps you.

[Goiia]

I have same printer and it stuck on "initializing" when I print document it show error "52.0 scanner error".

[LAVANYA1]

Thank you for joining HP Forums.

I'll be glad to help you

As i can see 52 scanner error in the printer , dont worry will help you with below steps

1. turn off the printer

2 press and hold right arrow and cancel button

3 with the buttons pressed power on the printer

4. it will  ask you to select  LANGUAGE- SELECTA S ENGLISH

5. next selct country as india

6. printer will come to ready

I am an HP Employee

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[syedumar1]

Hi ,

please perform the following steps that will fix the issue. 

1. Open computer  go to  C drive

2. select and open Windows

3.open Folder named twain_32

4. Delete All teh files Except "hpm1005" &  "wiatwain.ds"

5. restart Your PC

start using scan to

if even after this issue perists please download the following soft and install  that will help you 

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi  

thanks 

I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Hope this helps you.