Stripe

[mesa797]

I am still getting a 1-1/4" magenta stripe on my B & W docs when I print.  Thee type is clear, just the stripe i haven't been able to get rid of.

[Barachiel]

Hi @mesa797 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

[mesa797]

Thank you for reaching out to aid in the solution to my problem.  The model # ia Laser Jet Pro 200 color M251nw printer. the magenta stripe is on the left margin side and approximately 1-1/4" continuing down the page.  I have gone through the cleaning process to no avail.  I am now also experiencing a slight amount of blue "ghosting" in the B & W printing, where before the print was clear and sharply defined, just with a magenta stripe.

Thanks

[Barachiel · Accepted solution]

Hi @mesa797 ,

Thank you for responding,It's great to have you back 😉

If that's the case, I'd request you to contact HP's phone support team for further assistance.

HP Support can be reached by clicking on the following link:  *

Open link:  www.hp.com/contacthp/* Enter Product number or select to auto detect*

Scroll down to "Still need help? Complete the form to select your contact options"*

Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[mesa797]

Thank you for the suggestion.  I will call them on Tuesday when they are available.

Have a Great Holiday one and all.

[Riddle_Decipher]

@mesa797

Thank you for the update,

I appreciate your time and efforts, 

I'm glad we could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂