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JackDavisIllus Student
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Stuck in Delete Shortcut Menu

HP Office Pro 8720
Microsoft Windows 10 (64-bit)

My kids deleted all the shortcuts from the menu, which is fine, but now the menu is stuck with the bottom orange bar reading "Drag icon here to delete shortcut".

 

Without a shortcut available to delete, how do I get out of this menu?

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HP Support Agent
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Stuck in Delete Shortcut Menu

Hi @JackDavisIllus

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is stuck on delete shortcut menu.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform the below steps and check if it helps.

 

  1. If the printer is off, turn on the printer, and then check the status of the printer.

    • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

    • If the printer goes to an idle state after its startup routine, it might be online.

    • If the computer still shows the printer as offline, continue using these steps.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the printer power cord from the wall outlet.

  4. Wait at least 60 seconds. Restart the computer while you are waiting.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button to turn it on.

  8. Make sure the printer is connected to the computer or the network.

    • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is on and steady.

    • Wired network connection: Make sure the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink.

      Figure : Connect the cable to the printer and to the router

      Connect the Ethernet cable to the printer and to the router
    • USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.

  9. Try to print.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Gnossos Top Student
Top Student
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Message 3 of 3
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Stuck in Delete Shortcut Menu

What does this answer have to do with the Delete Shortcut Menu? If you simply mean "restart the printer and see if the menu disappears," please come out and say it. As is, the answer sounds like a solution to a printer that doesn't print, which is not what the OP asked about.

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