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‎02-17-2020 01:02 PM

HP Recommended
Product: LaserJet Enterprise M607

The computer the printer was initially paired on died and was switched to a laptop. The laptop has recognized the printer but is stuck in the initializing stage. Things tried:

printer was restarted after turned off for 60 seconds 

-took out the ink cartridge, unplugged both power cable and usb. Restarted with only the power cable plugged in and waited to put back in the cartridge and usb port.

2 REPLIES 2

‎02-18-2020 01:22 AM

HP Recommended

Is there a particular step showing on the screen of the printer where it hangs? The firmware may be corrupt and the first thing that I would try would be a partial clean. Look  for a PM from me with instructions.

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‎04-03-2020 03:21 PM

HP Recommended

Did you ever find a solution for this?

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