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‎02-26-2020 05:36 AM - edited ‎02-26-2020 05:37 AM

HP Recommended
Product: MFP281
Operating System: macOS 10.15 Catalina

All of a sudden I got a “supply memory error” on my display and can not print.  I get the error for every color.  I tried resetting the machine many times..  No luck.  I called HP and they said the circuit board that is reading the computer chip on each cartridge is bad.  I bought a new machine, installed my toner cartridges and get the same error.  
there is plenty of ink left in the cartridges and have used them for about 8 months.  They are not official HP brand but bought off Amazon and have worked well.

is there a date code stamp that renders them useless after some time?  
What is the fix besides spending $400 on new HP cartridges?

thx

2 REPLIES 2

‎02-26-2020 06:41 AM

HP Recommended

There is not a date code per say, however, HP printers will check the chips on cartridges and stop ones that violate Intellectual Property or trademarks from working. This is a never ending battle as third party companies are continually releasing products that attempt to skirt legal requirements.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-26-2020 08:32 AM

HP Recommended

Is there a way to circumvent HP’s visibility into my machine and turn back the settings?

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